Refund policy
At H2D2, we aim to deliver high-quality products and a smooth shopping experience.
Please read this policy carefully before placing an order.
Returns & Refunds
We do not offer returns or refunds. Once an order is delivered, it cannot be returned or refunded.
Refunds are provided only in the case of a genuine, verified damaged product received from us, subject to the verification conditions set out under “Damaged Products” below.
Refunds may also be processed in exceptional cases such as non-availability of a product after order confirmation.
Exchange Policy
- We offer exchange only. Returns and refunds are not available.
- A ₹100 exchange fee applies to every exchange request.
- All exchanges are subject to product availability.
Eligibility for Exchange
- Exchange requests must be raised within 4 days (72 hours) of delivery.
- Products must be unused, unwashed, and in their original condition.
- All original tags and packaging must be intact.
- Products failing these checks will not be eligible for exchange.
Damaged Products (Refund Eligibility)
If you receive a damaged product, you may be eligible for a refund only if all of the following conditions are met:
- You contact us within 4 days (72 hours) of delivery.
- You share a clear, continuous unboxing video recorded at the time of opening the parcel, showing the sealed package being opened.
- The product's original tags are intact and have not been removed.
Refunds for damaged products will be processed only after our team reviews and approves the submitted video and verifies the condition of the product. If these conditions are not met, the request will not be eligible for a refund.
Exchange Process
- Email us at info@h2d2.in or WhatsApp us on +919987717217 with your Order ID, product details, and reason for exchange.
- Our team will review the request and guide you through the process, including the ₹100 exchange fee.
- The exchange will be processed after the original product is received and quality-checked.
Requests We Cannot Accept
- Used or washed products.
- Products without original tags or packaging.
- Requests raised after 4 days (72 hours) of delivery.
- Minor colour differences due to lighting or screen-display variations.
Important Notes - Exchange timelines may vary based on product availability.
- H2D2 reserves the right to approve or reject any exchange or refund request following verification.
- Shipping timelines for exchanged products may differ from the original order.
For any assistance, contact us at info@h2d2.in or WhatsApp us on +919987717217.